Important Notice to All Bidders - Solicitation No. RFP OSI 7100-181  (March 23, 2007)
  Section 1 - Introduction & Overview (Addendum 9, October 2, 2008)
  Section 2 - Rules Governing Competition (Addendum 1, June 1, 2007)
  Section 3 - Current System (Addendum 2, September 28, 2007)
  Section 4 - Proposed System (Addendum 2, September 28, 2007)
  Section 5 - Administrative Requirements (Addendum 10, October 30, 2008)
  Section 5 - Exhibit 5.4 - Third Party COTS General Provisions (Addendum 7, August 8, 2008)
  Section 6 - Management, Technical, and Proposal Requirements (Addendum 2, September 28, 2007)
  Section 6A - Project Management (Addendum 3, April 8, 2008)
  Section 6B - System Engineering Requirements (Addendum 10, October 30, 2008)
  Section 6C - Technical Requirements (Addendum 4, May 15, 2008)
  Section 6D - Technical Requirements (Addendum 10, October 30, 2008)
  Section 6E - Proposal Requirements (Addendum 6, June 20, 2008)
  Section 7 - Cost Instructions (Addendum 10, October 30, 2008)
  Section 8 - Proposal and Bid Format (Addendum 10, October 30, 2008)
  Section 9 - Evaluation (Addendum 8, August 27, 2008)
  Section 10 - Demonstration (Addendum 10, October 30, 2008)
  Section 11 - Contract (Addendum 7, August 8, 2008)
  Section 11 - Exhibit 11.5 - General Provisions Information Technology (Addendum 10, October 30, 2008)
  Appendix A - Skills Definition Matrix (Addendum 2, September 28, 2007)
  Appendix B - Skills Based Routing (Addendum 2, September 28, 2007)
  Appendix C - CCR Use Cases (Addendum 2, September 28, 2007)
  Appendix D - CCNPAU Use Cases (Addendum 2, September 28, 2007)
  Appendix E - Peak Volume Estimator (Addendum 2, September 28, 2007)
  Appendix F - Erlang B Calculation Method (Addendum 2, September 28, 2007)
  Appendix G - CCNPAU Process Flow Diagram (Addendum 2, September 28, 2007)
  Appendix H - VOIP Network Diagrams (Addendum 2, September 28, 2007)
  Appendix I - Architecture Description (Addendum 2, September 28, 2007)
  Appendix J - Cost Worksheets (Addendum 10, October 30, 2008)
  Appendix K - UIMOD Bidder Library List (Addendum 10, October 30, 2007)
  Appendix L - UIMOD Glossary and Acronym List (Addendum 4, May 15, 2008)
  Appendix M - Alternative Protest Pilot Project (Addendum 1, June 1, 2007)

Previous Versions of UIMOD RFP Sections
  Section 1 - Introduction & Overview (Addendum 7, August 8, 2008)
  Section 1 - Introduction & Overview (Addendum 6, June 20, 2008)
  Section 1 - Intro & Overview (Addendum 4, May 15, 2008)
  Section 1 - Intro & Overview (Addendum 3, April 8, 2008)
  Section 1 - Intro & Overview (Addendum 2, September 28, 2007)
  Section 1 - Intro & Overview (Addendum 1, June 1, 2007)
  Section 1 - Introduction and Overview  (March 23, 2007)
  Section 2 - Rules Governing Competition  (March 23, 2007)
  Section 3 - Current System  (March 23, 2007)
  Section 4 - Proposed System (March 23, 2007)
  Section 5 - Administrative Requirements (Addendum 7, August 8, 2008)
  Section 5 - Administrative Requirements (Addendum 4, May 15, 2008)
  Section 5 - Administrative Requirements (Addendum 3, April 8, 2008)
  Section 5 - Administrative Requirements (Addendum 2, September 28, 2007)
  Section 5 - Administrative Requirements (Addendum 1, June 1, 2007)
  Section 5 - Administrative Requirements (March 23, 2007)
  Section 6 - Management, Technical, and Proposal Requirements  (March 23, 2007)
  Section 6A - Project Management (Addendum 2, September 28, 2007)
  Section 6A - Project Management (Addendum 1, June 1, 2007)
  Section 6A - Project Management  (March 23, 2007)
  Section 6B - System Engineering Requirements (Addendum 8, August 27, 2008)
  Section 6B - System Engineering Requirements (Addendum 7, August 8, 2008)
  Section 6B - System Engineering Requirements (Addendum 6, June 20, 2008)
  Section 6B - System Engineering Requirements (Addendum 4, May 15, 2008)
  Section 6B - System Engineering Requirements (Addendum 3, April 8, 2008)
  Section 6B - System Engineering Requirements (Addendum 2, September 28, 2007)
  Section 6B - System Engineering Requirements (Addendum 1, June 1, 2007)
  Section 6B - System Engineering Requirements  (March 23, 2007)
  Section 6C - Technical Requirements (Addendum 3, April 8, 2008
  Section 6C - Technical Requirements (Addendum 2, September 28, 2007)
  Section 6C - Technical Requirements (Addendum 1, June 1, 2007)
  Section 6C - Technical Requirements  (March 23, 2007)
  Section 6D - Deliverable and Acceptance Process (Addendum 7, August 8, 2008)
  Section 6D - Deliverable and Acceptance Process (Addendum 6, June 20, 2008)
  Section 6D - Deliverable and Acceptance Process (Addendum 4, May 15, 2008)
  Section 6D - Deliverable and Acceptance Process (Addendum 3,April 8, 2008)
  Section 6D – Deliverable and Acceptance Process (Addendum 2, September 28, 2007)
  Section 6D - Deliverable and Acceptance Process (Addendum 1, June 1, 2007)
  Section 6D - Deliverables and Acceptance Process  (March 23, 2007)
  Section 6E - Proposal Requirements (Addendum 4, May 15, 2008)
  Section 6E - Proposal Requirements (Addendum 3, April 8, 2008)
  Section 6E - Proposal Requirements (Addendum 2, September 28, 2007)
  Section 6E - Proposal Requirements (Addendum 1, June 1, 2007)
  Section 6E - RFP Proposal Requirements  (March 23, 2007)
  Section 7 - Cost Instructions (Addendum 7, August 8, 2008)
  Section 7 - Cost Instructions (Addendum 4, May 15, 2008)
  Section 7 - Cost Instructions (Addendum 2, September 28, 2007)
  Section 7 - Cost Instructions (Addendum 1, June 1, 2007)
  Section 7 - Cost Instructions  (March 23, 2007)
  Section 8 - Proposal and Bid Format (Addendum 7, August 8, 2008)
  Section 8 - Proposal and Bid Format (Addendum 4, May 15, 2008)
  Section 8 - Proposal and Bid Format (Addendum 3, April 8, 2008)
  Section 8 – Proposal and Bid Format (Addendum 2, September 28, 2007)
  Section 8 - Proposal and Bid Format (Addendum 1, June 1, 2007)
  Section 8 - Proposal and Bid Format  (March 23, 2007)
  Section 9 - Evaluation (Addendum 4, May 15, 2008)
  Section 9 - Evaluation (Addendum 3, April 8, 2008)
  Section 9 - Evaluation (Addendum 2, September 28, 2007)
  Section 9 - Evaluation (Addendum 1, June 1, 2007)
  Section 9 - Evaluation  (March 23, 2007)
  Section 10 - Demonstration (Addendum 2, September 28, 2007)
  Section 10 - Demonstration  (March 23, 2007)
  Section 11 - Contract (Addendum 4, May 15, 2008)
  Section 11 - Contract (Addendum 3, April 8, 2008)
  Section 11 - Contract (Addendum 2, September 28, 2007)
  Section 11 - Contract (Addendum 1, June 1, 2007)
  Section 11 - Contract  (March 23, 2007)
  Section 11 - Exhibit 11.5 - General Provisions Information Technology (Addendum 8, August 27, 2008)
  Section 11 - Exhibit 11.5 - General Provisions Information Technology (Addendum 7, August 8, 2008)
  Appendix A - Skills Definition Matrix  (March 23, 2007)
  Appendix B - Skills Based Routing  (March 23, 2007)
  Appendix C - CCR Use Cases  (March 23, 2007)
  Appendix D - CCNPAU Use Cases  (March 23, 2007)
  Appendix E - Peak Volume Estimator  (March 23, 2007)
  Appendix F - Erlang B Calculation Method  (March 23, 2007)
  Appendix G - CCNPAU Process Flow Diagram  (March 23, 2007)
  Appendix H - VOIP Network Diagrams  (March 23, 2007)
  Appendix I - Architecture Description  (March 23, 2007)
  Appendix J - Cost Worksheets (Addendum 7, August 8, 2008)
  Appendix J - Unprotected Cost Worksheets (Addendum 7, August 8, 2008)
  Appendix J - Cost Worksheets (Addendum 4, May 15, 2008)
  Appendix J - Cost Worksheets (Addendum 3, April 8, 2008)
  Appendix J - Cost Worksheets (Addendum 2, September 28, 2007)
  Appendix J - Cost Worksheets (Addendum 1, June 1, 2007)
  Appendix J - Cost Worksheets  (March 23, 2007)
  Appendix K - UIMOD Bidder Library List (Addendum 4, May 15, 2008)
  Appendix K - UIMOD Bidder Library List (Addendum 3, April 8, 2008)
  Appendix K - UIMOD Bidder Library List (Addendum 2, September 28, 2007)
  Appendix K - UIMOD Bidder Library List (Addendum 1, June 1, 2007)
  Appendix K - Bidders Library List  (March 23, 2007)
  Appendix L - UIMOD Glossary and Acronym List (Addendum 3, April 8, 2008)
  Appendix L - UIMOD Glossary and Acronym List (Addendum 2, September 28, 2007)
  Appendix L - UIMOD Glossary and Acronym List (Addendum 1, June 1, 2007)
  Appendix L - UIMOD Glossary  (March 23, 2007)