What is UIMOD?

In a collaborative effort to improve the efficiency and effectiveness of the state's Unemployment Insurance (UI) program, the Employment Development Department (EDD) initiated the UI Modernization (UIMOD) Project with project management services provided by the Office of Systems Integration (OSI).

The UIMOD project includes two subprojects, the Continued Claims Redesign (CCR) and the Call Center Network Platform and Application Upgrade (CCNPAU).

• The CCR subproject will automate the continued claims process by providing a multi-channel self-service application that in addition to current processes will utilize the Internet and enhanced telephonic technology for continued claims submission.
• The CCNPAU subproject will replace the existing UI call processing infrastructure and expand call handling capacity. The EDD's eight UI Primary Adjudication Centers, the Insurance Accounting Call Center, and six UI Claim Processing Centers will be consolidated into one virtual call center with an enterprise management information system.

These projects will enhance EDD service delivery systems, improve access to services, increase the integrity of the UI program, and build a more flexible and responsive infrastructure to operate the UI program.

Note: Services for the CCR subproject will be solicited through OSI RFP 7100-181. The RFP, including all associated exhibits, artifacts, and addenda is the only document that can be relied upon in preparing a responsive competitive bid proposal for the CCR subproject. Any other information provided on this website is solely for general public information and does not in any way pertain to any requirements for OSI RFP 7100-181.

Services for the CCNPAU subproject will be obtained through the California Integrated Information Network (CALNET) II Master Services Agreement.